As Robotics Process Automation “RPA” continues to catch traction in many small, medium and large enterprises. Apart from core benefits, a more prominent question is – Is RPA stealing the human jobs and a viable alternative to manual intervention?
To answer this question or as many would term a puzzle to solve, let’s trace the origin and the evolution of RPA as a concept. As one of the many strategic initiatives that were deployed by enterprises to facilitate the optimal use of resources, RPA was introduced specifically to automate routine and standardized tasks to free up employee bandwidth so that they could focus on the core business objectives. At the very root was the need to churn out high volumes and execute activities that were highly transactional in nature, while simultaneously delivering cost benefits.
Viewing RPA in the right perspective would mean comprehending the role it can play in helping enterprises gear up for a strategic shift, and not positioning it as a direct threat to the workforce. After all, the efficacy of processes and functions largely depend on the human inputs that come at different stages of the work lifecycle. This implies that for operations to traverse seamlessly from one milestone to the other, human intervention is paramount.
The significance of human judgment can never be overemphasized and RPA only reinforces the modern business philosophy of reducing process complexity and staying lean, while deploying every single key resource to achieve more strategic outcomes.
Depending on the scope of implementation, RPA can:
- Deliver cost savings in the range of 25-50%
- Improved service delivery
- Simplify data gathering and analysis, enabling process optimization
- Enhance flexibility
- Improve compliance
- Round-the-clock availability
In essence, as organizations look to shore up productivity, reduce operating cost and drive operational efficiency, RPA deployment can give them the critical competitive edge.
The effectiveness of RPA processes and functions largely depend on the human inputs that come at different stages of the work lifecycle.
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